Contact Center Solution
Intelligent Multi-Channel IP Contact Center Solution
Ericsson-LG Enterprise offers a contact center solution that covers all size business. iPECS_CCX is a web based professional multi-channel IP contact center solution best integrated with iPECS platforms. Including desk client and reporting tool as default, iPECS_CCX provides many additional modular applications.

iPECS_CCX is a web based multi-channel contact center solutions package for all businesses. Its multiple channels in comprehensive all-in-one solution provide seamless connections for your smart customer services.
Best suite for small and medium sized contact center
- Cost effective bundles for basic contact center with iPECS platforms
- Flexible add-on and optional modules for additional functionality
- Easy installation and operation with intuitive and simple functions
- Embedded CRM interface for major CRM solutions
Multi-channel all in one solution
- iPECS_CCX enables you to provide smart customer service enabling customers to communicate any way they choose
- Managing telephone,e-mails,voicemail,fax,SMS,web callback,callback in queue, web chat and social networking
- Different rules for each media or channel
- Virtual server support for multi functional servers
- Agent use web based iPECS_CCX Desk agent for multimedia call handling
Next generation customer contact
- Enable consistent cross channel communications
- Social Network Solution supports most popular medias (incl. Facebook)
- Multimedia outbound Tele-Marketing
- CRM integration for better service for customers and business integration
- Expert contact levering Unified Communications Solutions increase productivity and improve customer service by providing first contact resolution
Web based reporting tool
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Real-time monitoring and historical reports on a range of call accounting, billing, call analysis, etc.
- Integrating with voice recording or CRM/Database in the contact center to show comprehensive reports
- Business intelligent web based Dash Board
iPECS_CCX consists of basic package and modularization options for special functions
- Basic package
- iPECS CCX CC : Multi channel inbound CC
- iPECS CCX Desk : Agent’s desktop software
- iPECS CCX Report : Monitoring and report
- iPECS CCX CC : Multi channel inbound CC
- Optional modules
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iPECS CCX Call: Multimedia outbound CC
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iPECS CCX Chat: Web chat and instant messaging clients
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iPECS CCX Social:Social networking with Facebook
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iPECS CCX IVR:Interactive voice response
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iPECS CCX Record: Voice recording
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iPECS CCX SMS: SMS service
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iPECS CCX Survey: Survey for customer service measurement
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iPECS CCX Coach: Coach for agent training
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iPECS CCX PICM: Personal Information Compliance Manager
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